Terms & Conditions — 9abon User Agreement

1. Introduction

Welcome to 9abon.cam (hereinafter referred to as "9abon", "we", "us", or "our"). These Terms and Conditions (the "Agreement") constitute a legally binding contract between you (the "User", "Player", or "you") and 9abon, governing your access to and use of our online gaming platform, including but not limited to casino games, slot machines, bingo, fishing games, and sports betting services.

By registering an account, accessing the 9abon website or mobile application, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement, together with our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using the 9abon platform and close your account.

2. Eligibility Requirements

To register and participate in gaming activities on 9abon, you must meet the following eligibility criteria:

• Age: You must be at least 21 years of age. 9abon strictly prohibits underage gambling. We reserve the right to request identification documents to verify your age at any time.
• Jurisdiction: You must be a legal resident of the Republic of the Philippines. Players from jurisdictions where online gambling is prohibited are not permitted to use 9abon services.
• Legal Capacity: You must have the legal capacity to enter into a binding contract under Philippine law. Persons under guardianship, interdiction, or any legal disability are prohibited from registering.
• Single Account Policy: Each individual is permitted only one 9abon account. Creating multiple accounts (also known as "duplicate accounts") is strictly prohibited and will result in immediate termination of all associated accounts and forfeiture of funds.
• Self-Exclusion Compliance: If you have previously self-excluded from 9abon or any affiliated gaming platform, you are prohibited from creating a new account during the exclusion period.

9abon reserves the right to request documentation proving your identity, age, address, and payment method ownership at any stage of your relationship with us. Failure to provide requested documents within a reasonable timeframe may result in account suspension and withdrawal restrictions.

3. Account Registration and Security

3.1 Registration Process

To create a 9abon account, you must provide accurate, complete, and current information during the registration process. Required information typically includes:

• Full legal name (as it appears on your government-issued ID)
• Date of birth
• Valid Philippine mobile number
• Email address
• Residential address
• Preferred currency (PHP)

You agree to update your account information promptly if any changes occur. Providing false, misleading, or incomplete information is a material breach of this Agreement and grounds for immediate account termination.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your 9abon username and password. You must not share your login credentials with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you will be held liable for all transactions, bets, deposits, and withdrawals made under your account.

If you suspect unauthorized access to your account or believe your password has been compromised, you must notify 9abon Customer Support immediately via live chat or email at [email protected].

9abon will never ask you for your password via email, SMS, or phone call. Any such request should be treated as fraudulent and reported immediately.

4. Deposits, Withdrawals, and Payment Processing

4.1 Deposits

9abon supports multiple payment methods tailored for Filipino players, including GCash, Maya (formerly PayMaya), BPI, BDO, Metrobank, QR Ph, GrabPay, and 7-Eleven CLiQQ. All deposits must be made in Philippine Peso (PHP).

The minimum deposit amount is ₱100. Deposits are typically credited to your account instantly, though processing times may vary depending on the payment provider.

You agree that all funds deposited to your 9abon account are your own and have been obtained through legal means. 9abon operates under strict Anti-Money Laundering (AML) regulations and reserves the right to investigate the source of any deposit and to freeze or confiscate funds suspected of being proceeds of crime.

4.2 Withdrawals

You may request a withdrawal of your account balance at any time, subject to the following conditions:

• All pending wagering requirements associated with bonuses or promotions must be fulfilled before withdrawal.
• Your account must be fully verified. This may require submission of a valid government-issued ID (such as a Philippine Passport, Driver's License, or Unified Multi-Purpose ID), proof of address, and proof of payment method ownership.
• Withdrawals must be made to the same payment method used for deposit, in accordance with AML regulations. If the original payment method is no longer available, alternative arrangements may be made subject to 9abon approval.
• Minimum withdrawal amounts and processing times vary by payment method. GCash and Maya withdrawals typically process within 15 minutes to 2 hours; bank transfers may take 2–4 hours during business hours.

9abon reserves the right to decline or delay withdrawal requests if fraud, collusion, money laundering, or breach of terms is suspected. In such cases, the account may be flagged for investigation, and additional documentation may be required.

4.3 Fees and Charges

9abon does not charge fees for deposits or withdrawals. However, third-party payment providers (such as banks or e-wallet services) may impose their own transaction fees. You are responsible for any such fees charged by external payment processors.

5. Bonuses, Promotions, and Wagering Requirements

9abon offers a variety of bonuses and promotional offers, including welcome bonuses, deposit match bonuses, free spins, cashback, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are disclosed at the time of the offer.

5.1 Bonus Eligibility

Bonuses are available only to eligible players who meet the criteria outlined in each promotion. Unless otherwise stated, bonuses are limited to one per player, household, IP address, or payment method. Abuse of bonuses—including but not limited to creating multiple accounts to claim the same offer—is strictly prohibited and will result in forfeiture of bonus funds and potential account closure.

5.2 Wagering Requirements

All bonuses are subject to wagering (also known as "rollover" or "playthrough") requirements before funds can be withdrawn. For example, a bonus with a 30x wagering requirement means you must wager the bonus amount 30 times before it converts to withdrawable cash.

Wagering requirements vary by promotion and game type. Slots typically contribute 100% toward wagering requirements, while table games and live dealer games may contribute less (e.g., 10%–20%) or may be excluded entirely. Full details are provided in the terms of each specific promotion.

5.3 Bonus Forfeiture

If you request a withdrawal before completing the wagering requirements, any remaining bonus funds and winnings derived from those funds will be forfeited.

6. Gameplay Rules and Fairness Policy

9abon is committed to providing a fair and transparent gaming experience. All games available on the platform are powered by certified third-party providers and use independently audited Random Number Generator (RNG) systems to ensure fair and unpredictable outcomes.

6.1 Game Integrity

Each game's Return to Player (RTP) percentage is certified by the game provider and displayed in the game information panel. RTPs are theoretical percentages calculated over millions of game rounds and do not guarantee specific results in any individual session.

9abon does not have the ability to manipulate or alter game outcomes. All game results are generated by the provider's RNG system and are final.

6.2 Bet Limits and Responsible Gaming

Each game has minimum and maximum bet limits, which are displayed in the game interface. 9abon encourages responsible gaming and provides tools to help players set deposit limits, loss limits, session time limits, and self-exclusion periods. For more information, please refer to our Responsible Gaming Policy.

7. Prohibited Activities

The following activities are strictly prohibited on the 9abon platform and constitute a material breach of this Agreement:

• Fraudulent Activity: Using stolen payment methods, falsifying identity documents, or engaging in any form of fraud.
• Collusion: Collaborating with other players to gain an unfair advantage, including chip dumping, soft play, or ghosting.
• Bonus Abuse: Exploiting promotional offers through multiple accounts, coordinated play, or irregular betting patterns.
• Use of Bots or Software: Employing automated software, bots, scrapers, or any third-party tools to interact with 9abon services.
• Money Laundering: Using 9abon as a vehicle for money laundering or any other illegal financial activity.
• Chargebacks and Payment Disputes: Initiating unwarranted chargebacks or disputes with payment providers. Legitimate disputes should be resolved through 9abon Customer Support first.
• Offensive Conduct: Engaging in abusive, threatening, or harassing behavior toward other players or 9abon staff.

9abon employs advanced fraud detection systems and reserves the right to investigate any account or transaction that displays irregular patterns. Accounts found in violation of these prohibitions will be immediately suspended, and all funds may be forfeited.

8. Account Suspension and Termination

9abon reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Submission of false or fraudulent information during registration or verification
• Suspected money laundering, fraud, or criminal activity
• Use of the platform by a person under the age of 21
• Creation of multiple accounts or collusion with other players
• Abuse of bonuses or promotional offers
• Receipt of a valid court order or regulatory directive requiring account restriction
• Account inactivity exceeding 12 consecutive months

In cases where an account is closed due to a breach of these Terms and Conditions, 9abon reserves the right to confiscate any remaining account balance, including real-money funds and bonus funds. Where closure is initiated by 9abon for non-breach reasons (such as regulatory compliance), verified real-money balances will be returned to the player through the original payment method, subject to standard verification procedures.

You may voluntarily close your 9abon account at any time by contacting Customer Support. Upon account closure, any pending withdrawal requests will be processed in the normal course of business, provided all verification and wagering requirements have been satisfied.

9. Privacy and Data Protection

9abon collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of this Agreement. By registering an account, you consent to the collection and processing of your personal data as described therein.

We implement industry-standard security measures, including SSL encryption and secure data storage protocols, to protect your personal and financial information. However, no method of electronic transmission or storage is 100% secure, and 9abon cannot guarantee absolute data security.

9abon will not sell, rent, or share your personal information with unaffiliated third parties except as required by law, as necessary to deliver our services (e.g., payment processors and identity verification providers), or with your explicit consent.

9.1 AML and KYC Obligations

In compliance with the Anti-Money Laundering Act (AMLA) of the Philippines and PAGCOR regulations, 9abon is required to conduct Know Your Customer (KYC) verification on all accounts. This includes collecting and verifying identification documents, proof of address, and source of funds declarations when required. Failure to complete KYC procedures will result in suspension of deposit, withdrawal, and gameplay privileges.

10. Dispute Resolution

In the event of a dispute regarding game outcomes, transactions, bonuses, or any other aspect of 9abon services, the following process applies:

1. First Contact: Contact 9abon Customer Support via live chat or email at [email protected]. Provide a clear description of the dispute, relevant account details, and any supporting evidence. Our support team aims to resolve disputes within 24 to 48 hours.
2. Escalation: If you are not satisfied with the initial resolution, you may request escalation to our Compliance and Dispute Resolution team. Written escalation requests should include all prior correspondence and be submitted to the same email address.
3. Regulatory Recourse: If an internal resolution cannot be reached, you may refer the matter to PAGCOR for formal adjudication in accordance with Philippine gaming regulations.

All disputes must be raised within 30 days of the relevant event or transaction. Claims submitted after this period will not be considered. The decision of the 9abon Compliance team, and ultimately PAGCOR, is final and binding.

10.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal proceedings arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts of the Philippines, without prejudice to any regulatory proceedings before PAGCOR.

11. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 9abon, its officers, directors, employees, agents, and affiliates shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform.
• Any loss of profits, data, goodwill, or opportunity resulting from your use of or inability to use 9abon services.
• Any interruption, suspension, or termination of services, whether caused by technical failure, maintenance, or circumstances beyond our reasonable control (including force majeure events such as natural disasters, government actions, power outages, or internet infrastructure failures).
• Any unauthorized access to your account resulting from your failure to maintain the security of your login credentials.
• Any disputes between players arising from gameplay, private arrangements, or transactions conducted outside the 9abon platform.

In all cases, 9abon's maximum aggregate liability to you for any claim arising under this Agreement shall not exceed the total amount of real-money funds held in your account at the time the claim arises.

12. Amendments to These Terms

9abon reserves the right to amend, modify, or replace these Terms and Conditions at any time. We will provide notice of material changes by posting the updated document on this page with a revised effective date, and where appropriate, by sending a notification to your registered email address or mobile number.

It is your responsibility to review these Terms periodically. Your continued use of 9abon services following the posting of any changes constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using the platform and close your account.

Minor changes such as typographical corrections, formatting updates, or clarifications that do not materially affect your rights or obligations will be effective immediately upon posting without prior notice.

13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our Customer Support team is available 24 hours a day, 7 days a week, including Philippine public holidays.

Email: [email protected]

Live Chat: Available directly from the 9abon platform after logging in.

Operating Hours: 24/7 — our support team serves players across all Philippine time zones, from Manila and Quezon City to Cebu, Davao, and beyond.

For regulatory inquiries or complaints that cannot be resolved internally, you may also contact the Philippine Amusement and Gaming Corporation (PAGCOR) through their official channels.